Please fill in our Instrument Order Form accordingly and allow 1-3 working days to process your request. Our customer relations officer will contact you to confirm your order and for payment.
Payment is made via Paynow, or PayLah (preferred) or bank transfer or secure PayPal invoice (only for overseas orders) which will be sent to you upon receiving your order. For customers using Paynow and Paylah do transfer via no. 86942694 or scan the QR code. You will still need to fill in the form below but do indicate that you have already paid. This will shorten our processing time to directly order in your instrument.
Upon payment and receiving our Order Confirmation Email which will confirm your order request as well as your address, please allow 10-30 days for collection or delivery of your instrument. Please note that we will not be held liable if an incorrect address is verified at this step. So please be sure to check the address for delivery is accurate.
*Please note that Professional Delivery Courier Charges are $10-$20 depending on location. For Accessories, Delivery Charges are Via Mail and will be F.O.C for orders above $50, for orders under $50, a flat fee of $5 is charged. For orders made overseas please standby for a price quote on delivery charges
Goods once sold are not refundable or exchangeable. Please note that we pride ourselves at Belcanto Violins to have checked and pack every order to ensure the safest delivery.
We will offer a full refund if an error in an order has been made (i.e. If you have received the wrong model of instrument or size). In this case, do contact us immediately within 24 hours upon receiving your instrument to report this. The instrument and casings have to be returned to us in the same new condition as we sent it out to you. Before providing the refund or exchange we will need the instrument to be checked and received by us. In such a case, we seek your cooperation to do the refund or exchange in person and do express beforehand our deepest apology for the added trouble. If courier charges had been incurred, we would also give a full refund for those charges but your courier receipt must be produced for such a claim.
For overseas orders, we will provide photography of your instrument/s (via email) before they are sent out and upon receiving confirmation from you that your order is correct, the delivery will be made and can be tracked online via a tracking no. by the courier service provider. There are strictly no refunds or returns for orders made overseas. We use a trusted courier service which will provide insurance for the instrument purchase. Please note that Custom Duties and Taxes will be born by the customer for overseas shipments and we are not held liable for non-delivery should the instrument be held due to any nonpayment of the charges incurred.